bgok Privacy Policy

1. Who We Are

bgok is an internationally licensed offshore online betting and casino platform operating at https://bgok.io. The platform offers sports betting (including cricket, BPL, T20, IPL, and football), live casino games, slots, crash games, and other gaming products to adult users aged 21 and above.

bgok serves a global user base with a primary focus on players located in Bangladesh. For the purposes of this Privacy Policy, bgok (referred to as "we", "us", or "our") acts as the data controller in respect of personal data collected through the platform.

If you have any questions regarding this Policy or our data practices, you may contact our Data Protection team at [email protected]. All privacy-related correspondence must be submitted in English.

2. Data We Collect

bgok collects personal data from users in the following categories. We collect only the data that is necessary for the purposes described in this Policy.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a liveness photograph is required as part of the KYC identity verification process.

3. How We Use Your Data

bgok uses the personal data we collect for the following purposes:

• Account Creation and Management: To register your account, verify your identity, manage your account settings, and maintain your account security.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, USDT, and Bitcoin, and to maintain an accurate record of your financial activity on the platform.
• KYC and AML Compliance: To verify your identity and the source of your funds in accordance with our anti-money laundering obligations as required by our offshore operating licence.
• Platform Personalisation: To tailor your experience on the platform, including recommending relevant games, markets, and promotions based on your activity history.
• Bonus and Promotion Administration: To credit, track, and administer welcome bonuses, reload bonuses, free bets, cashback offers, and other promotional incentives.
• Customer Support: To respond to your support enquiries, resolve disputes, and handle formal complaints submitted to our team.
• Responsible Gaming: To monitor betting and gaming patterns for signs of problem gambling and to administer self-exclusion, deposit limits, and session time-out tools at your request.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and any other conduct that breaches our Terms & Conditions.
• Legal Compliance: To comply with applicable laws, offshore regulatory requirements, court orders, and requests from competent authorities.
• Platform Improvement: To analyse aggregated usage data for the purpose of improving platform performance, user experience, and product offerings.
• Marketing Communications: Where you have provided explicit consent, to send you promotional emails and platform notifications about new games, upcoming events such as BPL and T20 World Cup betting markets, and special offers. You may withdraw this consent at any time.

4. Legal Basis for Processing

bgok processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to perform the contract between you and bgok — namely, operating your account, processing bets, executing transactions, and providing platform access.
• Legal Obligation: Processing necessary to comply with applicable anti-money laundering regulations, licence conditions, and any lawful request from a competent regulatory authority.
• Legitimate Interests: Processing carried out for bgok's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and improving service quality — provided those interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit, freely given consent — specifically in relation to optional marketing communications. You may withdraw your consent at any time by contacting [email protected] or updating your communication preferences within your account settings.

5. Sharing Your Data

bgok does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your data with the following categories of recipients, strictly as required for the purposes outlined in this Policy:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and cryptocurrency payment gateway providers — solely for the purpose of processing deposits and withdrawals.
• KYC and AML Verification Providers: Third-party identity verification services used to confirm your identity and comply with anti-money laundering best practices. These providers are contractually bound to process your data only for verification purposes.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data necessary for the delivery and auditing of their games.
• Customer Support Tools: Third-party support platform providers used to manage live chat and ticket-based support. These providers are bound by data processing agreements with bgok.
• Fraud and Security Services: Third-party providers that assist bgok in detecting suspicious activity, multi-accounting, and platform abuse.
• Legal and Regulatory Authorities: Competent courts, law enforcement agencies, and regulatory bodies, where bgok is legally required to disclose user data.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

6. Cookies and Tracking Technologies

bgok uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device that allow us to recognise your browser and remember certain information about your session.

Types of Cookies We Use:

• Strictly Necessary Cookies: These are essential for the platform to function correctly. They enable core features such as user authentication, session management, and security controls. These cookies cannot be disabled without significantly impairing your ability to use bgok.
• Performance and Analytics Cookies: These cookies collect anonymised information about how users interact with the platform — such as which pages are visited most frequently and how long users spend on particular sections. This data is used exclusively to improve platform performance and user experience.
• Functional Cookies: These cookies remember your preferences, such as your preferred language settings and display options, to provide a more personalised experience on subsequent visits.

bgok does not use advertising cookies, retargeting pixels, or third-party behavioural tracking scripts. You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect platform functionality.

7. Data Retention

bgok retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active Accounts: Personal data associated with an active bgok account is retained for the full duration of the account's existence and for a minimum period of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of 5 years from the date of each transaction.
• KYC Documents: Identity verification documents are retained for a minimum of 5 years following the completion of the verification process or account closure, whichever is later.
• Support Communications: Customer support records and complaint correspondence are retained for 3 years from the date of the last interaction.
• Marketing Data: Where you have consented to marketing communications, we retain your marketing preferences until you withdraw consent or your account is closed, after which it is deleted within 90 days.
• Technical Logs: Server logs and technical data are retained for up to 12 months from the date of collection, after which they are anonymised or deleted.

Where data is retained solely to meet legal or regulatory obligations, access to that data is strictly restricted within bgok's organisation and it is not used for any other purpose.

8. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by bgok:

• Right of Access: You have the right to request a copy of the personal data bgok holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data be corrected without undue delay.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations described in Section 7.
• Right to Restriction of Processing: You have the right to request that bgok restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of bgok's legitimate interests, including profiling related to your betting and gaming behaviour.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

9. Data Security

bgok implements robust technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes the following controls:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bgok platform.
• Encrypted storage of all personal and financial data at rest on our servers.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific function.
• Regular internal security audits and vulnerability assessments of platform infrastructure.
• Two-factor authentication (2FA) available for all registered user accounts to prevent unauthorised access.
• Automated fraud detection systems that monitor account activity for unusual patterns in real time.

While bgok takes every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage system is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bgok will notify affected users in accordance with our obligations under applicable law.

You are responsible for maintaining the confidentiality of your bgok account password. If you suspect your account has been accessed without your authorisation, contact our support team immediately at [email protected].

10. International Data Transfers

bgok operates as an offshore platform, and your personal data may be processed and stored on servers located outside of Bangladesh. In particular, data may be transferred to the jurisdiction in which bgok holds its operating licence, and to the countries where our third-party service providers (payment processors, KYC providers, game studios) are based.

Where personal data is transferred outside of your country of residence, bgok takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that which would apply within Bangladesh. These safeguards may include:

• Contractual clauses requiring recipient parties to adhere to equivalent data protection standards.
• Transfers to jurisdictions that maintain robust and internationally recognised data protection frameworks.
• Due diligence assessments of third-party recipients' data security practices prior to any data sharing arrangement.

By using the bgok platform, you acknowledge that your personal data will be processed in the manner described above and that it may be transferred internationally as part of normal platform operations.

11. Children's Privacy

During the registration process, bgok requires users to confirm that they are at least 21 years of age. Where bgok has reason to believe that a user is under 21, we will immediately suspend the account, initiate an age verification review, and delete any personal data associated with the account if the user's age cannot be confirmed.

If you are a parent or guardian and you believe that a minor under your care has registered on the bgok platform, please contact us immediately at [email protected]. We will investigate and take appropriate action, including account closure and data deletion, as swiftly as possible.

12. Third-Party Links

The bgok platform may contain references to third-party services, game studios, and payment providers. While bgok takes care to work only with reputable partners, we are not responsible for the privacy practices of external entities. This Privacy Policy applies solely to personal data collected and processed by bgok through https://bgok.io.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of bgok, including but not limited to bKash, Nagad, Rocket, and Upay, as their data practices are governed by their own separate policies.

13. Changes to This Privacy Policy

bgok reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, legal obligations, or regulatory requirements. When material changes are made, the updated Policy will be published on this page with a revised "Last Updated" date.

Where the changes are significant, bgok may also notify registered users via email or an in-platform notification. We encourage you to review this page periodically to stay informed about how we are protecting your data.

Your continued use of the bgok platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should stop using the platform and may request account closure by contacting [email protected].

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bgok processes your personal data, please contact our Data Protection team using the details below. All correspondence must be submitted in English.

• Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request"
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Response Time: Acknowledgement within 7 business days; full response within 30 calendar days

Please note that bgok does not provide telephone support. All formal privacy requests must be submitted in writing via email to ensure a documented record is maintained. Requests submitted through live chat will be directed to the email channel for formal processing.